Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking information. During high-demand periods or sales, processing times may be slightly extended.
Shipping Times
Estimated delivery times:
- Europe: 5–10 business days
- United Kingdom: 5–10 business days
- United States & Canada: 7–12 business days
- International: 7–15 business days
Please note that delivery times are estimates and may vary due to customs, carrier delays, or seasonal demand.
Shipping Costs
We offer complimentary shipping on every cliptote order, as advertised on our product page. Any applicable customs duties or import taxes are separate and are not included in this free-shipping offer.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.
Customs & Duties
International orders may be subject to customs duties or import taxes. These charges are the responsibility of the customer and are not included in our shipping fees.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect address information provided by the customer.
Lost or Delayed Packages
If your order is significantly delayed or appears lost, please contact us at shopcliptote@mailum.com, and we will assist you in resolving the issue with the carrier.